Non-Clinical Team Development

I offer you the opportunity to bring together the aspirations of your non clinical staff in line with those who are registered professionals.  Mostly  ‘Hotel and Catering Service’ staff feel totally disconnected from the 'doctors and nurses' within our hospitals?  By comparison they feel unimportant and ignored.  To underpin this, they are largely left out of all but mandatory training. In order to achieve excellence throughout your Organisation, we have to develop both the leaders and their teams.  

Take the test and see how your Administration, Hotel and Catering teams look.

  • If asked individuals would say they are 'only' a porter or 'only' a cleaner or 'only' a waitress
  • If asked most of your clinical staff would not know these individuals by name
  • Sickness and Turnover rates are high - no-one seems to mind too much
  • Training is virtually non existent and attendance is poor
  • Team members would struggle to climb the career ladder in this organisation
  • Team members have low expectation of respect or praise from anyone
  • Management support is poor beyond the next line manager
  • Relationship conflicts are high and often unresolved
  • Expectation of service is high - success is rarely praised
  • Change constantly happens but 'to them' and rarely 'with them'
  • Team leaders would agree their staff feel largely ignored by clinical staff, but think there's nothing can be done!
  • Team leaders would agree their staff have low expectation at work - thats' to be expected!


 Positively Focused can achieve:

  • Significantly improved leadership style, skill and awareness
  • A change in culture from the inside out. No longer will individuals undermine their place and value in the service they provide
  • A positive change in attitude and behaviour toward work - improveD job satisfaction and reduceD mistakes and complaints
  • ImproveD relationships across the Multidisciplinary team
  • ReduceD sicknes and turnover rates
  • Identification of High Performers - keep them,  Identify Middle Performers - develop them,  Identify Low Performers - move them up or out
  • Incresed productivity, effectiveness and efficiency
  • Conflict nipped in the bud
  • Staff who are consulted on change and will lead on it
  • Improved reputation of these teams so future recruitment is no longer a cycle of negativity


In Summary:It is neither reasonable nor good business sense to think entire teams of people can go on feeling ignored and rejected when they come to work.  By providing a change in culture, behaviour and expectation you will not only improve the volume of work output, but also the quality and service to your end user be it a patient or another member of the multidisciplinary team.

Remember! Behaviour Breeds Behaviour - and this is either a negative or a positive cycle.  It is the responsibility of leaders to create the positive!








Positively Focused

Here at Positively Focused we offer a range of Healthcare Management Training and Healthcare Leadership Training by Healthcare Professionals.  Our philosophy is that Excellent Leaders lead Excellent Teams and this ultimately facilitates Excellent Care.  So, this is your vision too!  Why not look look to see how we at Postiively Focused can help you realise your goals. 

Call or email today to discuss your requirements


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Tel:   01590 672856
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Positively Focused
The Shrubbery
69 Wainsford Road
SO41 8GG

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